Inboxes are pulled from Chatwoot
ChatKit reads your Chatwoot inboxes automatically — there's nothing to create in ChatKit first. Each inbox has its own bot configuration (menu, messages, lead settings).
Create a new inbox config
- Inboxes → Refresh — your Chatwoot inboxes appear.
- Open one and configure it: menu, messages, follow-ups, and Leads & Alerts.
- Assign an AgentBot in Settings → General so Chatwoot routes webhooks to ChatKit.
- Toggle Active to go live.
Organize your menu
- List view — every row has a ⋯ menu: move up/down, unlink (make top level), move under another item, edit, delete
- Flow view — drag dots to nest/reorder; hover a node for ＋ (add sub-item), ⤓ (unlink), ✕ (delete)
Auto-save
Changes to your menu and settings auto-save a couple of seconds after you make them — including nesting changes. The Save button forces an immediate save.
Delete
Removing an item also detaches any children (they become top-level) and clears stale references, so your flow never ends up in a broken state.