## Inboxes are pulled from Chatwoot

ChatKit reads your Chatwoot inboxes automatically — there's nothing to create in ChatKit first. Each inbox has its own bot configuration (menu, messages, lead settings).

## Create a new inbox config

1. **Inboxes** → **Refresh** — your Chatwoot inboxes appear.
2. Open one and configure it: menu, messages, follow-ups, and Leads & Alerts.
3. Assign an **AgentBot** in Settings → General so Chatwoot routes webhooks to ChatKit.
4. Toggle **Active** to go live.

## Organize your menu

- **List view** — every row has a ⋯ menu: move up/down, unlink (make top level), move under another item, edit, delete
- **Flow view** — drag dots to nest/reorder; hover a node for **＋** (add sub-item), **⤓** (unlink), **✕** (delete)

## Auto-save

Changes to your menu and settings auto-save a couple of seconds after you make them — including nesting changes. The **Save** button forces an immediate save.

## Delete

Removing an item also detaches any children (they become top-level) and clears stale references, so your flow never ends up in a broken state.