Visual menu builder
ChatKit is a drag-and-drop bot builder for Chatwoot. Build menus, submenus, text replies, article cards, input selects, and multi-step forms — all with a live chat preview.
- List view — simple rows with move/reorder controls behind the ⋯ menu
- Flow view — nodes and connections; drag a node's bottom dot onto another's top dot to nest it, side dots reorder the top-level chain
Lead capture (built in)
Every form submission becomes a lead — no external CRM needed:
- Contact enrichment — email, phone, name, and custom fields map onto the Chatwoot contact
- Intent tagging — conversations are labeled with the menu path (Support, Refund, ...)
- Team alerts — a private note with a team mention notifies agents inside Chatwoot
Configure all of this in the inbox's Settings → Leads & Alerts.
Follow-up reminders
Re-engage silent conversations automatically: set a delay and a follow-up message, and the bot nudges users who haven't replied.
Agent handoff with context
When a user asks for an agent (or a handoff keyword triggers), the bot:
- Replies with your handoff message
- Drops a private note with the intent path + collected form answers
- Marks the conversation so the agent sees
bot_handed_off
Multi-channel
One flow works across Website, WhatsApp, Telegram, and Facebook — every conversation lives in your Chatwoot inbox.
Self-management
No code required: update menus, forms, keywords, and messages from the builder anytime. We deploy, host, and support it.