## Visual menu builder

ChatKit is a drag-and-drop bot builder for Chatwoot. Build menus, submenus, text replies, article cards, input selects, and multi-step forms — all with a live chat preview.

- **List view** — simple rows with move/reorder controls behind the ⋯ menu
- **Flow view** — nodes and connections; drag a node's bottom dot onto another's top dot to nest it, side dots reorder the top-level chain

## Lead capture (built in)

Every form submission becomes a lead — no external CRM needed:

- **Contact enrichment** — email, phone, name, and custom fields map onto the Chatwoot contact
- **Intent tagging** — conversations are labeled with the menu path (Support, Refund, ...)
- **Team alerts** — a private note with a team mention notifies agents inside Chatwoot

Configure all of this in the inbox's **Settings → Leads & Alerts**.

## Follow-up reminders

Re-engage silent conversations automatically: set a delay and a follow-up message, and the bot nudges users who haven't replied.

## Agent handoff with context

When a user asks for an agent (or a handoff keyword triggers), the bot:

1. Replies with your handoff message
2. Drops a **private note** with the intent path + collected form answers
3. Marks the conversation so the agent sees `bot_handed_off`

## Multi-channel

One flow works across **Website, WhatsApp, Telegram, and Facebook** — every conversation lives in your Chatwoot inbox.

## Self-management

No code required: update menus, forms, keywords, and messages from the builder anytime. We deploy, host, and support it.