## Menu items and what they can do

Every menu item has a **type** that controls what happens when the user selects it:

- **Text** — reply with a message
- **Article** — show article cards with title, description, and link
- **Input Select** — show numbered options the user can pick
- **Form** — collect fields (text, email, number, text area, select) in one screen
- **Sequential Form** — collect fields one question at a time
- **Cards** — rich cards with media, title, description, and buttons
- **Submenu** — nest more items underneath

## Build a menu

1. Open an inbox and click **+ Add Menu Item**.
2. Enter the label (what the user sees) and set its type.
3. For a **Submenu**, add child items — either with the **＋** button on the node in Flow view, or by nesting in the menu editor.
4. Reorder the top-level chain with the side dots (Flow view) or the ⋯ menu (List view).

## Forms that capture leads

Forms feed directly into the **Leads & Alerts** features: the answers enrich the contact, tag the conversation by intent, and trigger the team alert. Field types include:

- **Text** — free text
- **Email** — validated format
- **Number** — validated number
- **Text Area** — longer answers
- **Select** — predefined options

## Navigation keywords

Users can also type **back** / **home** (configurable) or the item's name to navigate — great for chat channels without buttons.