## How it works

When a visitor completes a form in your bot flow, ChatKit automatically:

1. **Enriches the contact** — answers map to the Chatwoot contact: email, phone, name, plus custom attributes (`bot_<field>`) so you can segment and search.
2. **Tags the conversation by intent** — the label comes from the last menu-path segment (e.g. **Support**, **Refund**, **Reservation**).
3. **Alerts your team** — a private note is posted into the conversation with the answers; if a **Mention team** is set, that team gets a Chatwoot notification.

## Configure it

Open the inbox → **Settings → Leads & Alerts**:

| Setting | What it does |
|---|---|
| Enrich contact on form submit | Maps answers onto the Chatwoot contact (on by default) |
| Tag conversations by intent | Adds the menu-path label to the conversation (on by default) |
| Handoff context for agents | Private note with intent + answers when handing off (on by default) |
| Notify agents on new leads | Posts the 🔔 alert note on form submit (on by default) |
| Mention team | Exact Chatwoot team name to mention in the alert — members get notified |
| Alert message | Custom text for the alert note |

## Team mentions need notifications enabled

For agents to actually receive the mention, they must enable **push notifications** in their Chatwoot profile. See the article *Get notified about new leads — turn on push notifications*.