## What you need

Before you start, make sure you have:

- A **Chatwoot instance** (self-hosted or cloud) and your login credentials
- Your **Chatwoot API token** (Settings → Account → Access Token)
- A **Chatwoot inbox** already created for the channel you want to automate (Website, WhatsApp, Telegram, Facebook)

## Step 1 — Connect ChatKit to Chatwoot

1. Log in to the ChatKit builder.
2. Open **Settings**.
3. Enter your **Chatwoot Base URL**, **API Token**, and **Account ID**.
4. Click **Save** — ChatKit pulls your inboxes automatically.

## Step 2 — Create your first inbox config

1. Go to **Inboxes** — your Chatwoot inboxes are listed here.
2. Pick one and open it.
3. Give it a name and confirm the **Channel Type** (website, WhatsApp, or Telegram).

## Step 3 — Build your first menu

1. Click **+ Add Menu Item** (or **+ Add Root** in Flow view).
2. Type the option label (e.g. **Hours**, **Pricing**, **Support**).
3. Set what happens when it's selected: a **Text** reply, **Article** card, **Input Select**, **Form**, or **Submenu**.
4. Use the **Flow view** to nest items (drag a node's bottom dot onto another node's top dot) and reorder the top-level chain.
5. Watch the **Chat Preview** on the right — it updates live as you build.

## Step 4 — Go live

1. Assign an **AgentBot** in Settings → General → AgentBot Assignment so Chatwoot routes webhooks to ChatKit.
2. Toggle the inbox **Active**.
3. Open your Chatwoot web widget and test: type a keyword, walk the menu, submit a form.

## Next steps

- Read the **Features** articles to enable lead capture, follow-ups, and handoff context.
- Check **Get notified about new leads** so your team gets alert mentions.