## What it does

If a user stops replying mid-conversation, ChatKit can send them a **follow-up message** after a delay — up to a configurable number of reminders — to bring them back.

## Configure

Open the inbox → **Settings → Follow-up**:

- **Delay (seconds)** — how long to wait after the last user message before the first reminder (default 120)
- **Max reminders** — how many follow-ups to send before giving up (default 1)
- **Follow-up message** — the text to send; leave empty to disable follow-ups entirely

## Good practices

- Keep the message short and helpful: *"Are you still there? How can I help?"*
- Use a delay that matches your audience (120s is great for live chat; longer for WhatsApp)
- Don't set too many reminders — one or two is usually enough to avoid annoying users